It is a multilingual service window that provides foreign residents in Korea with civil consultation and administrative information according to the "Basic Act on the Treatment of Foreigners in Korea" to assist them in adapting to life in Korea.
Phone consultation services are offered in 20 languages : Korean, English, Chinese, Vietnamese, etc.
What assistance is provided?
Immigration and civil consultation services, as well as convenience living guides, are provided for foreign residents in Korea.
Third-party interpretation services necessary for foreigner-related tasks of central administrative agencies, local governments, public institutions, and nonprofit private organizations are supported.
Third-party interpretation services for the Village Lawyer System for foreigners are also supported.
How can it be used?
Consultation Hours : Weekdays 09:00 to 22:00.
Services are available in Korean, English, and Chinese from 18:00 onwards.
Main Contact Number : Dial 1345 from anywhere nationwide without a regional code, regardless of whether it is a landline or mobile.
For overseas use : Dial +82-1345
Automated Response Service (ARS) Guidelines
Press 1 : For information about the location, jurisdiction by office, and working hours of the immigration and foreigner affairs offices.
Press 2 : To inquire about visa issuance approval results.
Press 3 : To report a foreigner's retirement and fax reports of workplaces for visiting employment Koreans.
Press 0 : To connect with a consultant.
Multilingual Consultation
After dialing 1345 without a local code, follow the ARS instructions, press the number for your preferred language, and then press the * key to proceed with the consultation in the chosen language.